General terms and conditions

The material provided on this Site is protected by UK law.

Products and services

1. We reserve the right to change any advertised price before you place an order.
2. All products and services are subject to availability and may be withdrawn at any time.
3. If your order cannot be fulfilled you will be offered an alternative or given a full refund.
4. You will be advised within 72 hours of any delay or if the item is not available.
5. Payment will be debited from your account and manually verified before the despatch of any purchases.
6. We will take all reasonable care, in so far as it is within our power to do so, to keep the details of your order secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from our site.

1. All accounts are set up on a prepay basis.
2. In situations where the card number on file is declined Lushsoft will immediately suspend the facility to purchase services on-line until the outstanding charge is processed successfully. In addition, Lushsoft reserves the right to suspend other services until the outstanding debt is cleared. The customer is responsible for all money owed on the account from the time it was established to the time that a written cancellation request is received.
3. No bills or invoices will be sent by regular mail. All invoices will be sent directly to customers via email shortly after the online purchase has been made. At this point the customer's card will be charged automatically.

1. Lushsoft reserves the right to cancel a service at any time. In this event customers will be entitled to a pro rata refund based upon their remaining period of membership. If a customer contravenes Lushsoft terms of service and incurs cancellation, a refund will not be issued.
2. With the exception of domain names, set-up charges, and customised packages, a seven day cooling-off period applies to our products and services. In these seven days customers are entitled to cancel the contract and obtain a refund for their purchase.
3. Customers may cancel their account at any time. Recurring fees incurred are refundable at the discretion of the management. Once-off set-up fees are not refundable.

Web hosting terms and conditions

Backup/restore policy

You are advised that it is your responsibility to back up your files. Lushsoft will keep copies of web space and databases for up to 36 hours. To obtain a copy of your data a fee of £50 is payable.

Site content

Lushsoft do not allow any of the following content to be stored on its servers:

Illegal Material - This includes but is not limited to copyrighted works, commercial audio, video, or music files, and material in violation of any Federal, State or Local regulation.

Adult Material - Includes all pornography, erotic images, or otherwise lewd or obscene content. The designation of "adult material" is left entirely to the discretion of Lushsoft.

Warez - Includes pirated software, ROMS, emulators, phreaking, hacking, password cracking, IP spoofing, etc., and encrypting of any of these.

Unacceptable sites also include any which provide "links to" or "how to" information about proscribed material as defined above.

Copyrighted Material Policy

If any copyrighted material other than the holder of the account's own is to be stored on an Lushsoft server, Lushsoft must receive a signed photocopy or original letter giving explicit, specific permission from the copyright holder.

High usage

Resources are defined as bandwidth and/or processor utilization. Lushsoft may implement the following policy to its sole discretion:

In order to maintain quality of service to all our clients, we reserve the right to suspend or terminate an account where it is found to be manipulating or monopolizing server resources to the detriment of other users, whether via scripts, programs, volume of mail, excess bandwidth or otherwise. It is strongly suggested that any script development is carried out on your local PC before uploading to the server, as incorrectly configured scripts may seriously affect server performance.
The hosting packages available on this web site are not intended to be used as file repositories nor as code development test-beds. We reserve the right to remove any sites which it believes are being used for such purposes.

Loss of service

In the unlikely hood of "loss of service" we will credit your account using the following scale:

Colocation & rack space terms and conditions

Server content

Lushsoft do not allow any of the following content to be stored on servers using our facilities:

Illegal Material - This includes but is not limited to copyrighted works, commercial audio, video, or music files, and material in violation of any Federal, State or Local regulation.

Adult Material - Includes all pornography, erotic images, or otherwise lewd or obscene content. The designation of "adult material" is left entirely to the discretion of Lushsoft.

Warez - Includes pirated software, ROMS, emulators, phreaking, hacking, password cracking, IP spoofing, etc., and encrypting of any of these.

Unacceptable sites also include any which provide "links to" or "how to" information about proscribed material as defined above.

Loss of service

In the unlikely hood of "loss of service" we will credit your account using the following scale: