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Helm is the only true multi-server, multi-lingual control system
available in the industry.
For a demonstration of HELM please click the links below:
Reseller Demo
Customer Demo
Below is a list of features for both
resellers and
users.
Reseller Features
Manage All Users
At the reseller level you can drill down into any customer's account
right through to their individual domain’s components, such as email
accounts. Resellers are given access to all of the features and
functions of the customer level. This gives you a lot of flexibility
in the way you manage your customers.
Manage All Domains
As a reseller you can view, edit and remove domains and domain
registrations for your customers. Further functions that can be
performed for a domain, please view the 'Customer's Functions &
Features'.
Customer Plan Management
Resellers can create plans for customers to purchase within their
own control panels. Plans can be created to cover certain groups of
features that you wish to offer, for example, at different price
ranges. Alternatively, the customer plans can be individually
tailored to the individual customer's needs. This allows you a large
amount of flexibility to make Helm work with your business in the
way that you want it to.
Billing
Helm has an extensive billing system. Resellers can set up billing
for their users and draw sales reports. They can view outstanding
customer invoices, amend the amount of tax charged to users, create
custom invoices to send to users (and specify delivery settings),
and create payment receipts that get sent automatically once a
customer makes a payment. They can also set up payment gateways for
customers to allow quick and easy payments, and also generate
payment reminders for late-payers. Resellers can also make payments
to their Helm administrator using the payment system.
Personalization
You can include your own custom HTML headers and footers for your
customers. Helm will even allow you to provide custom links that
will appear on the customer's side bar to go to any location you
like such as helpdesks, forums or contact pages. This means that you
can change the look and feel of Helm to fit more in line with your
own website branding, whilst losing none of Helm’s functionality.
Messaging
Helm has an internal messaging system. Messaging is a smart way of
keeping customers up to date with the latest information. System
information messages can also sent to the messaging service to
inform the administrator or other users of any problems.
Welcome Message
Helm gives resellers the ability to set up a welcome message for
their users, which will get sent to them automatically once a user
signs up for an account. This message can be customized to include
different account details, and also allows the reseller to copy
themselves in on the mail for their records. Welcome messages give
your users a friendly introduction to your company, as well as
providing necessary information – all of which is fully automated.
Signup Script Generator
With Helm, you can generate simple signup script form code which you
can then take, customize, and use on your own website. This makes it
much easier for your users to signup for an account from a website.
You can also point them to success and failure pages that you can
create yourself.
Custom DNS Zones
Helm lets you configure custom global DNS zone records that will be
added to all domains set up under an account. This means that you
don’t have to add DNS entries in every domain for services that you
offer (such as statistics and access to Helm).
Statistics
Keep an eye on web site traffic generated by the domains set up in
your control panel, via at-a-glance charts which cover 24 hour and
30-day periods. Helm also supports the integration of other
statistics packages.
Reporting
Helm lets you generate reports for customer and domain bandwidth
usage over specified periods. This expands on the basic statistics
that cover two default time periods.
Extra Feature Notification
You can set Helm to e-mail your users when they purchase a custom
extra feature from one of your hosting plans. As with Welcome
Messages, you can also copy the mail to yourself for your records.
Purchase Extra Features
If your administrator offers them, you can purchase extra features
to add on to your plan, and sell on to users. These can range from
extra bandwidth and extra domains to more POP3 accounts. Your plan
is therefore extremely flexible in terms of what can be added and
offered, and has almost unlimited scope for future additions.
Who's On
At the click of a button, Helm will let you see who is currently
logged onto your control panel. It gives details of what section
they are viewing in the panel, the date and time they logged on, how
long they have been logged in, and what their IP address is."
Manage Your Details
Helm lets you amend your personal and company details at the click
of a button. Change your email address in one place, and all of your
Welcome Messages and other notifications will use it without the
need for changing the address in multiple places.
Customer Features
Add/Remove Packages
Customers are not just associated with a single package. Within
Helm, a customer can purchase as many packages from their reseller
as they like.
Add/Remove Domains
Since a customer can hold more than one domain within the single
account, the added ability to just remove a domain from a package
and replace with a new one is a well sought after feature for
customers.
Add/Remove Domain Registrations
Domain registrations are kept separately from the hosted domains.
This allows a customer to register domains through their reseller,
or resellers to register domains through their admin without having
to setup the domain on the system first.
Add/Remove Additional Features
At any time customers can add and cancel additional features such as
web statistics, databases and much more. You can also purchase Extra
Features (if offered) to add on to your package. These can range
from extra bandwidth and extra domains to more POP3 accounts. Your
package is therefore extremely flexible in terms of what can be
added and offered, and has almost unlimited scope for future
additions.
Billing
As a customer you are capable of viewing outstanding bills, settling
bills online where appropriate or viewing previous invoices.
Internal Messaging
Customers can view internal messages from their reseller or the
administrators. Messages are marked as 'Read' as soon as they are
viewed so that a customer can see messages that they have not read
before. Helm will also alert you when you sign in if you have any
unread messages.
Manage Email Accounts
Admin, resellers and customers can add, update and remove email
accounts (POP3 accounts). The number of email accounts available for
a domain is set at the package level. This means if a customer's
package has more than one domain, the number of email accounts are
distributed among all the domains.
Manage Email Forwarding
Admin, resellers and customers can add, update and remove email
forwarders. Like email accounts, email forwarders can be controlled
from admin, reseller or customer accounts.
Manage MRAs
MRAs (Multi-Recipient Addresses) allow a customer to setup an
address that will forward to one or more email addresses. An
administrator and reseller can restrict the maximum number of
recipients to ensure this feature is less likely to be used as a
mail list. This feature is dependant on the email server software
installed.
Manage FTP Accounts
Admin, resellers and customers can add, update and remove FTP
accounts. FTP accounts can be set to have specific read and write
permissions. This means a read-only or write-only FTP account can be
created at any time.
Manage ODBC DSNs
Admin, resellers and customers can add, update and remove ODBC DSNs
for MS Access, MS Excel, MySQL (where appropriate) and MS SQL (where
appropriate). Because all database management is controlled by Helm,
adding ODBC DSNs is very much straightforward. In many cases adding
a new DSN is as simple as typing the name of the DSN and selecting
the database from a list available to the customer.
Manage Sub-Domains
Sub-domains allow users to use full host names to access subfolders
within their accounts, such as forums.mydomain.com. This is a great
alternative when the customer doesn't need email etc for the
sub-domain, but just needs it for a few webpages or files.
Manage Domain Aliases
Domain aliases will allow a customer to have additional domains that
map their website and email for another domain. This is also a great
way of arranging a way for a customer to test out a set up before a
domain is pointing to the servers.
Manage Shared SSL
You can set up shared SSL accounts for the customers’ domains. This
will allow your customers to provide their own scripts and ensure
that they are communicated with securely when using credit card
payment forms, or when downloading confidential information.
File Manager
Helm provides a file manager that allows a customer to access all of
their disk space. They can browse, create, edit and move folders and
documents for their domain. This even includes a WYSIWYG editor at
no extra cost.
Database Manager
This feature provides a quick overview of the databases that are
installed for a domain. You can upload Access databases for your
domain and, if offered, MySQL and MS SQL Server databases. This
feature is planned to be extended in the future to encompass full
database management online.
DNS Zone Editor
Helm lets you configure custom global DNS zone records that will be
added to all domains set up under an account. This means that you
don’t have to add DNS entries in every domain for services that you
offer (such as statistics and access to Helm).
Manage MIME Types
Admin, resellers and customers can add, update and remove MIME
types. This allows a customer to add additional services such as WAP,
should this not be provided by default.
Statistics
Keep an eye on web site traffic generated by the domains set up in
your control panel, via at-a-glance charts which cover 24 hour and
30-day periods. Helm also supports the integration of other
statistics packages.
Manage Your Details
Helm lets you amend your personal details at the click of a button.
Change your email address in one place, and any notifications from
resellers will get sent to it without the need for changing the
address in multiple places.
Custom Error Pages
Helm lets you specify Custom Error pages for your domains, instead
of being directed to the default error pages (such as “Page cannot
be found”). This lets you integrate your own error pages that are
themed alongside your domain.
FrontPage Extensions
If offered, you may have the ability to install FrontPage Extensions
on your domain, which allow you to use FrontPage to publish to your
domain.
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